Hayes Court
award_starCQC Rating & Reviews
apartmentAccommodation
Rooms
55 total capacityHayes Court is a historic care home located in Kenley, housed in a Victorian villa built in 1870. Initially a private residence, it has been providing nursing, residential, and rehabilitation care since 1965. The home focuses on personalized care in a welcoming atmosphere, emphasizing the happiness of its residents.
The accommodation features spacious Victorian interiors, including three large lounges, a dining room, a garden lounge, and a conservatory. It offers a varied menu for meals, catering to different dietary needs, and also provides a full laundry service. Residents enjoy activities throughout the week and can participate in monthly meetings. The home has accessible gardens where residents can relax. Most of the bedrooms are single with en-suite facilities and modern amenities like a nurse call system and television.
The management team is led by Dr. Michael Sturgess, who has been involved since 1972, along with key staff members including Tom Sturgess, the registered manager; Gemma Tough, the deputy manager; and other experienced care professionals. The team is dedicated to providing round-the-clock care, with trained staff following proper protocols.
Hayes Court offers various types of care, including nursing, respite, intermediate, and palliative care, accepting both privately and council-funded residents. Families can visit daily and bring items to enhance the residents' comfort. Residents are encouraged to bring personal items to make their rooms feel like home.
Testimonials highlight the excellent care and supportive environment, with many residents flourishing and forming friendships. Staff is described as kind, caring, and dedicated. The care home aims to facilitate a comfortable stay while focusing on the needs of residents and ensuring a supportive discharge plan when they return home.
Overall, Hayes Court aims to combine comfort and professional support in a friendly setting, with a commitment to enhancing the quality of life for its residents.
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50 Hayes Lane, Kenley, Surrey, CR8 5LAsource_environmentOwner Details
groupCare
reviewsReviews
editor_choiceCQC Rating Details
| Date of Report | 29/01/2015 |
|---|---|
| Overall | Good |
| Caring | Good |
| Safe | Good |
| Effective | Good |
| Responsive | Good |
| Well-led | Good |
| Date of Report | 18/02/2017 |
|---|---|
| Overall | Requires Improvement |
| Caring | Good |
| Safe | Inadequate |
| Effective | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |
| Date of Report | 09/01/2018 |
|---|---|
| Overall | Good |
| Caring | Good |
| Safe | Good |
| Effective | Good |
| Responsive | Good |
| Well-led | Good |
