Coldwells House

Herefordshire Care Homes is committed to providing high-quality care and has received five 'Outstanding' ratings from the Care Quality Commission (CQC), placing it in the top 1% of care homes in England. The homes are selected for their architectural interest and suitability for residents, offering a pleasant environment. Visitors are welcome at any time and can tour the homes without an appointment. The organization emphasizes its ethical responsibilities by focusing on sustainability, choosing locations and services that minimize their carbon footprint and support environmental welfare.

Quality assurance is central to their mission, involving regular interaction with residents and their families, staff consultations, satisfaction surveys, and audits. A dedicated Quality Manager, with nursing experience and previous compliance work for the CQC, oversees these efforts. Resident groups help plan and deliver services, ensuring that residents are actively involved in decision-making related to their care, activities, and staff recruitment.

Overall, Herefordshire Care Homes strives to exceed the CQC's Fundamental Standards by fostering a supportive and engaging atmosphere for residents, promoting their health and well-being through person-centered care and encouraging their interests and skills.