Highwell House Care Home with Nursing

Herefordshire Care Homes is committed to delivering exceptional care in appealing settings. They proudly exceed the Care Quality Commission (CQC) standards and have received five 'Outstanding' ratings, placing them in the top 1% of care homes in England. Each of their homes is architecturally interesting or historically significant, chosen for their charm and suitability for residents. Visitors are encouraged to tour the homes without appointments, allowing ample time to make informed decisions without any obligation.

The organization places strong emphasis on sustainability and social responsibility, choosing beautiful locations and services that minimize environmental impact. They focus on providing high-quality care while maintaining ethical standards in their operations.

Herefordshire Care Homes continuously strive to exceed CQC's "Fundamental Standards." Their quality management system, led by a manager with extensive nursing and compliance experience, involves regular meetings with residents and relatives, staff consultations, and satisfaction surveys to ensure a high-quality service. Residents play a significant role in planning and delivering services, voicing their preferences on activities, nutrition, and staffing through established resident groups.

Overall, Herefordshire Care Homes aims to provide person-centered care that enhances residents' health and wellbeing, fostering their interests and capabilities.