Charnwood Country Residence

Herefordshire Care Homes is committed to providing exceptional care in appealing settings, exceeding the standards set by the Care Quality Commission (CQC). The homes have received five 'Outstanding' ratings, placing them in the top 1% of care facilities in England. Each home is historically significant and designed to offer residents a pleasant living environment. Those considering care for themselves or a loved one can visit at any time without an appointment; visits carry no obligation, allowing for thorough decision-making.

The organization prioritizes sustainability and social responsibility, choosing locations and services that minimize environmental impact and promote welfare. Quality assurance is a focus, with a dedicated Quality Manager working to ensure residents receive consistent, high-quality service. This is achieved through resident and staff meetings, satisfaction surveys, and regular audits, with findings reported annually.

Resident involvement is emphasized, with groups formed to help plan and deliver services based on their preferences, covering activities, nutrition, and even staff recruitment. This user participation ensures that the care provided is tailored to the needs and desires of residents.

Overall, Herefordshire Care Homes is dedicated to fostering health and well-being through person-centered care, as highlighted by positive feedback from the CQC, which notes the innovative support for residents' interests and hobbies.