Extra Hands of Heacham Limited - Heacham Office
award_starCQC Rating & Reviews
Extra Hands is a family-run home care company in Norfolk, providing a wide range of services including elderly care, mental health care, physical disability support, dementia care, and respite care. The company emphasizes family values and aims to deliver high-quality care and support to individuals at home. They offer personalized care plans with consistent, qualified carers who are matched to clients' values and needs. Extra Hands operates seven days a week, providing flexible visit options without hidden costs or additional charges for weekends or holidays.
Established in 1993, Extra Hands has grown to employ over 100 staff and has earned multiple awards for its reliability and excellent service. They are dedicated to helping clients maintain independence and a good quality of life. The team is trained and DBS checked, ensuring adherence to national care standards.
Clients appreciate the company's dependable service, reporting satisfaction with the care they receive. Feedback indicates a strong trust in carers and a feeling of safety among clients. Extra Hands also conducts an active recruitment program, encouraging individuals passionate about care to join their team. They offer training and career progression opportunities, promoting a fulfilling work environment.
Overall, Extra Hands is recognized for its compassionate approach, professionalism, and commitment to providing dignified care. Their services are well-regarded within the Norfolk community, highlighted by positive testimonials from clients and their families.
smartphoneGetting in touch
13-14 Heacham Hall Industrial Units, Hunstanton Road, Heacham, Kings Lynn, Norfolk, PE31 7JTsource_environmentOwner Details
groupCare
reviewsReviews
editor_choiceCQC Rating Details
| Date of Report | 27/07/2016 |
|---|---|
| Overall | Good |
| Caring | Good |
| Safe | Good |
| Effective | Good |
| Responsive | Requires improvement |
| Well-led | Good |
| Date of Report | 13/04/2019 |
|---|---|
| Overall | Outstanding |
| Caring | Good |
| Safe | Good |
| Effective | Outstanding |
| Responsive | Good |
| Well-led | Outstanding |
| Date of Report | 20/10/2021 |
|---|---|
| Overall | Good |
| Caring | Good |
| Safe | Good |
| Effective | Good |
| Responsive | Good |
| Well-led | Good |
