The Minims (12 & 31)
award_starCQC Rating & Reviews
apartmentAccommodation
Rooms
13 total capacitysmartphoneGetting in touch
31 The Minims, Hatfield, Hertfordshire, AL10 0AWsource_environmentOwner Details
groupCare
reviewsReviews
Definitely not recommend and we had the the worst experience you could ever imagine placing a loved into care for the first time here. The home is poorly managed, with rude, unprofessional and untrained staff that are incapable of providing basic care. Care standards were so disgusting that I was constantly
on the phone logging issues with the CQC. Unfortunately they haven't had a CQC review for several years so their rating is NOT an accurate representation. If you are considering placing your loved one in this home I urge you to seriously reconsider. Complaints are not well received by management and if you complain they will ensure that all your rights as a family member are taken away from you whilst they take complete control and refuse to share any records and information about the health and welfare of your loved one. Avoid at all costs
editor_choiceCQC Rating Details
Date of Report | 29/07/2016 |
---|---|
Overall | Requires Improvement |
Caring | Good |
Safe | Requires improvement |
Effective | Good |
Responsive | Requires improvement |
Well-led | Requires improvement |
Date of Report | 11/07/2017 |
---|---|
Overall | Requires Improvement |
Caring | Good |
Safe | Requires improvement |
Effective | Good |
Responsive | Requires improvement |
Well-led | Requires improvement |
Date of Report | 30/05/2018 |
---|---|
Overall | Requires Improvement |
Caring | Good |
Safe | Requires improvement |
Effective | Requires improvement |
Responsive | Requires improvement |
Well-led | Inadequate |
Date of Report | 09/01/2019 |
---|---|
Overall | Good |
Caring | Good |
Safe | Requires improvement |
Effective | Good |
Responsive | Good |
Well-led | Requires improvement |
Date of Report | 07/02/2020 |
---|---|
Overall | Good |
Caring | Good |
Safe | Good |
Effective | Good |
Responsive | Good |
Well-led | Good |