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St Helens Borough Council provides a range of online services for residents, businesses, and visitors. The website offers various functionalities, such as creating accounts, logging in, paying for services, reporting issues, and making general inquiries. Cookie preferences are prominently addressed, allowing users to accept or reject cookies as per their choices. The council emphasizes zero tolerance towards domestic abuse and encourages individuals to seek help. There is also a subscription service for garden waste collections, running from March to December 2026. Misinformation regarding immigration is acknowledged, with the council aiming to clarify the facts.

Popular services featured include checking bin collection dates, job vacancies, council tax payments, and assistance with benefits. The website highlights news updates, such as the restoration of a historic clock tower, a charity receiving high-speed internet as part of a digital project, and a new timelapse video showcasing renovations in St Helens town centre. Additionally, a new artisan market is set to promote local talent and will be held monthly in Church Square. The overall goal of the St Helens Borough Council is to facilitate community engagement and provide essential services in a clear and accessible manner.