Valentine House

Black Swan Care Group operates residential care homes across East Anglia, including locations in Norfolk, Suffolk, Cambridgeshire, Essex, and Lincolnshire. They provide both short-term respite care and long-term residential support tailored to the needs of older individuals and those with physical or learning disabilities, including autism. Their homes are rated "Good" or "Outstanding" by the Care Quality Commission, adhering to a charter that emphasizes dignity, compassion, and respect for all residents.

The care homes are designed to be welcoming and comfortable, featuring well-maintained gardens, communal areas, and facilities like en-suite wet rooms and hair salons. The culinary offerings include freshly prepared meals that accommodate various dietary needs. Residents can participate in a diverse range of activities that cater to their interests, fostering connections with local communities and enhancing their sense of belonging.

Staff at Black Swan are well-trained and dedicated, receiving support and a compensation package above the Real Living Wage, which contributes to the quality of care provided. The group also ensures transparency regarding its fees and offers guidance on financial support options.

Black Swan Care Group encourages those interested to visit its homes or inquire about services, promoting a warm, supportive environment that seeks to deliver a homely experience for its residents. Their commitment to high-quality care and community involvement is evident in their numerous awards and positive feedback from residents and families.