Southampton

Tailor Care is a care agency based in Southampton, operating since June 2018. Initially focusing on providing temporary staffing for CQC registered services, it shifted to specializing in domiciliary care in 2020. The agency aims to provide personalized care to individuals in their homes, focusing on their daily living and health needs based on individual care plans. They offer various services including live-in care, domiciliary care, domestic support, and respite services, and are proud of their good CQC rating.

Tailor Care is committed to ensuring a safe environment for service users, with trained staff who can recognize and address signs of abuse while supporting informed risk-taking and managing medication safely. They maintain a zero-tolerance policy for discrimination based on age, disability, race, gender, and other factors, promoting equality and respect for all users and staff.

The agency strives for effective care by engaging users in their care plans, respecting individual needs, and ensuring that users can voice their preferences. Staff are trained to provide dignified support, foster independence, and maintain confidentiality regarding personal information. Tailor Care also encourages social activities and helps users stay connected with friends and family.

Management of the agency is transparent and responsive, welcoming feedback and complaints to improve services. Staff undergo rigorous training, including an induction period and ongoing training in key areas. The agency emphasizes the importance of user dignity and privacy in their care approach.

Complaints can be made in various ways, and are taken seriously, with a commitment to addressing them quickly and transparently. The Registered Manager, Sam Cole, is accountable for managing complaints and is accessible for any concerns. Tailor Care values user feedback for continuous improvement and has a clear procedure for handling grievances.

For more information or to make a complaint, individuals can contact Tailor Care directly via their office in Southampton or through the provided contact details.